Refund policy

Our 30-day money-back guarantee

Every order is covered by our 30-day money-back guarantee. If you're not happy with your order for any reason, email us at support@goldsealsupplements.com within 30 days of the delivery date and we'll refund the product price in full.

  • You don't need to send anything back. Please don't mail products to us, because we can't accept returns.
  • The guarantee applies to every order, including subscription refills. The 30 days start on the date that order was delivered.
  • Paid shipping or expedited shipping fees are not refunded.
  • Refunds go back to the original payment method. Your bank may take 5 to 10 business days to show it.

Requests made more than 30 days after delivery aren't covered by the guarantee. If something went wrong, contact us anyway and we'll do our best to help.

Damaged, missing or wrong items

If your order arrives damaged, goes missing in transit or isn't what you ordered, email us within 30 days of the expected delivery date. Include your order number and a photo if the item is damaged. We'll send a replacement or a refund at no cost to you.

Subscriptions

Some of our offers are subscriptions. When you choose a subscription, you agree to automatic recurring charges to the payment method you used at checkout until you cancel.

  • Price and frequency. The price, quantity and delivery schedule are shown on the page where you order and in your order confirmation email. Your plan renews on that schedule at that price until you cancel.
  • Cancel anytime. There's no minimum commitment and no cancellation fee. Cancel before your next billing date and you won't be charged again. You can cancel online in your customer portal, or email support@goldsealsupplements.com and we'll cancel it for you. No phone call needed.
  • Skip, pause or change. You can skip a delivery, pause, change your delivery schedule or change your quantity in your customer portal or by emailing us before your next billing date.
  • Billing details. Please keep your card and address up to date in your customer portal so your deliveries arrive on time.

Manage your order or subscription

Customer portal: goldsealsupplements.com/pages/manage-subscription
Email: support@goldsealsupplements.com
Mail: Gold Seal Supplements, 20803 Biscayne Blvd, Suite 101, Aventura, FL 33180